Many thanks to all those who attended this morning's KM Roundtable on the emergence and validity of Enterprise Search in the APAC law firm market.
The country's senior most Knowledge Management thought leaders representing firms such as Freehills, Blake Dawson Waldron, Gilbert+Tobin, Baker McKenzie, DLA Phillips Fox, Minter Ellison, Corrs Chambers Westgarth, Clayton Utz, Ebsworth & Ebsworth and Sparke Helmore gathered for breakfast and an open discussion on the issues around Enterprise Search and how/if there is a current problem within knowledge management working practices in this country that such a product and subsequent investment can address.
In addition to a review of the usual suspects in the vendor space, and an informative discussion around fee earner behaviours, the group also discussed the scope and structure of potential proof of concept programs.
Discussion was also reserved to address the value in developing a series of fee earner "personas" using a goal directed design technique to uncover user behaviours (either search or otherwise), and the fact that developing these personas to a level of fee earner experience (based on years qualified) and also individual practice group (e.g. a 1st-2nd year Associate in Corporate) allows KM and IT leaders to uncover user needs and issues that can then be addressed and better adopted - rather than having a solution that needs a problem found.
Thanks must go to Gilbert+Tobin for hosting the event, and again to those who contributed and shared such valuable content with their peers (while avoiding the desire to move into discussion on Web2.0 technologies).
The next invitation only Janders Dean KM Leadership event will be hosted in December, and will address the topic of which cocktail on the list at the Zeta bar is better. We look forward to once again welcoming you to this peer-to-peer forum.
The country's senior most Knowledge Management thought leaders representing firms such as Freehills, Blake Dawson Waldron, Gilbert+Tobin, Baker McKenzie, DLA Phillips Fox, Minter Ellison, Corrs Chambers Westgarth, Clayton Utz, Ebsworth & Ebsworth and Sparke Helmore gathered for breakfast and an open discussion on the issues around Enterprise Search and how/if there is a current problem within knowledge management working practices in this country that such a product and subsequent investment can address.
In addition to a review of the usual suspects in the vendor space, and an informative discussion around fee earner behaviours, the group also discussed the scope and structure of potential proof of concept programs.
Discussion was also reserved to address the value in developing a series of fee earner "personas" using a goal directed design technique to uncover user behaviours (either search or otherwise), and the fact that developing these personas to a level of fee earner experience (based on years qualified) and also individual practice group (e.g. a 1st-2nd year Associate in Corporate) allows KM and IT leaders to uncover user needs and issues that can then be addressed and better adopted - rather than having a solution that needs a problem found.
Thanks must go to Gilbert+Tobin for hosting the event, and again to those who contributed and shared such valuable content with their peers (while avoiding the desire to move into discussion on Web2.0 technologies).
The next invitation only Janders Dean KM Leadership event will be hosted in December, and will address the topic of which cocktail on the list at the Zeta bar is better. We look forward to once again welcoming you to this peer-to-peer forum.
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